Return and Refund Policy

Refund & Return Policy

**Last updated:** March 5 2026

At Rovado™, we take pride in the quality of our products and want you to have a great experience shopping with us. Please read our policy carefully before making a purchase.

## 1. Shipping Time

All orders typically take **7-10 business days** to arrive. This includes processing and shipping time. By placing an order with Rovado™, you acknowledge and agree to this delivery timeframe.

## 2. No Refunds for Change of Mind

We **do not offer refunds or returns for change of mind**, incorrect size, incorrect address, or no longer wanting the item.

Please make sure you carefully review your order before completing your purchase.

## 3. Defective or Damaged Items

We **only offer refunds or replacements** if:

* The item arrives **defective**
* The item arrives **damaged**
* The item is **incorrect** compared to what was ordered

If this happens, please contact us within **30 days of receiving your order**.

## 4. How to Request a Refund or Replacement

To request support, please email us at:

**Email:** rovadogoods@outlook.com

Include:

* Your order number
* A clear photo or video showing the defect or damage
* A brief explanation of the issue

Once reviewed, we will:

* Send a **replacement**, or
* Issue a **refund** (if a replacement is not available)

## 5. Do I Need to Return the Item?

In most cases, **you will not need to return the defective item**. We may ask for additional proof before approving your claim.

## 6. Refund Processing

If your refund is approved:

* It will be processed back to your original payment method
* Please allow **5–10 business days** for the funds to appear, depending on your bank or card provider

## 7. Cancellations

Orders **cannot be canceled once they have been processed or shipped**.

## 8. Contact Us

If you have any questions about this policy, contact us at:

**Email:** rovadogoods@outlook.com